CSR Handbook: A Practical Guide for Banks in Luxembourg

The following factsheets are the result of a collaboration between Forethix and the ABBL.

You are an ABBL member and would like to receive a consolidated version of the CSR Handbook? Please contact us.


Where do you stand in your CSR process? The ABBL provides you with a self-assessment tool to help you determine your organisation's current level of maturity and identify priority actions for improvement.

Sustainable Finance Glossary

The ABBL has developed an online Sustainable Finance Glossary to help its members navigate through the terms and acronyms related to corporate social responsibility and sustainable finance.

Introduction to the factsheets

Developed with ABBL members, the ABBL's practical guide to corporate social responsibility for banks sheds light on the foundations of a responsible strategy.

Factsheet 1: A common language

The players in the financial sector are not unaware of the importance of corporate social responsibility (CSR) in the context of initiatives, ambitions and regulations.

Factsheet 2: The normative framework of CSR

The normative context discussed below sets out the norms, standards and labels that you need to bear in mind in adopting a voluntary CSR initiative.

Factsheet 3: The regulatory context

Public authorities rely on normative frameworks and regulatory developments which increasingly articulate CSR requirements.

Factsheet 4: Governance and oversight

Defining the roles and responsibilities, as well as the CSR decision-making processes, is an essential step in the procedure for integrating CSR throughout the organisation.

Factsheet 5: Stakeholder engagement

The inclusion of stakeholders represents one of the fundamental principles underlying any corporate social responsibility (CSR) action.

Factsheet 6: Identification of the issues involved

Identifying and prioritising CSR themes is a step that needs to be taken, in accordance with international standards, before defining any CSR strategy.

Factsheet 7: Measurement and transparency indicators

Measuring performance, indicating the non-financial risks, objectives and progress, and then publishing a report covering those matters: these steps need to be taken.

Factsheet 8: Sustainable products and services

The products and services offered should take account of the environmental, social and societal factors and impacts and form an integral part of the undertaking's CSR strategy.