Published 23.09.2021
Given the rapidly changing financial sector, the Ministry of Consumer Protection proposed to initiate an e-banking training programme in collaboration with the CSSF and the Fondation ABBL pour l’éducation financière. This initiative was all the more relevant as the ABBL was informed by the retail banks of the obstacles faced by senior citizens in using online platforms. While bank agents are attentive to their older customers and provide them with guidance on how to use their online platform, a dedicated online banking course was still missing.
The Fondation ABBL pour l’éducation financière expanded its financial education offer and initiated this training project with the Ministry of Consumer Protection (MPC) and the Commission de Surveillance du Secteur Financier (CSSF). After the Woch vun de Suen for primary school pupils, the European Money Quiz for secondary school pupils and the Zuumer Academy for financially vulnerable people, now comes the Ech Kann dat Och training for senior citizens.
The aim of this training is to enable senior bank customers to feel safe when doing their banking online and to be reassured about the handling of their personal data. The ABBL Foundation coordinated the entire project and provided financial support for the promotional campaign. The ABBL, for its part, involved its members in the development of the programme and in the promotional campaign. The following retail banks participated in the programme: ING Luxembourg, POST Finance, BGL BNP Paribas, BIL and Banque Raiffeisen.
We are convinced of the value of increasing the confidence of bank customers in online banking, especially senior citizens. Not only because it supports our members and their customers, but also because it contributes to the financial inclusion of the whole population, putting every citizen on an equal footing with online banking.