Member Relations

The Member Relations unit is the main interface between ABBL members and ABBL experts, ensuring that our efforts are always focused on the issues with the most impact on the sector, today and in the future. It brings together the ABBL Clusters, which represent the main business lines of the Luxembourg financial sector: retail banking, private banking, corporate & commercial banking and depositary banking.

Digital Communication and Secretariat teams ensure the smooth functioning of the ABBL, serving our members, colleagues and partners.

Sarah

Odru

Head of Member Relations, Digital Communication & Secretariat

Head of Member Relations, Digital Communication & Secretariat

Sarah Odru is Head of the Member Relations unit, the Digital Communication and the Secretariat.

The Member Relations department is dedicated to help and support our members in their strategic needs, challenges and expectations. Digital Communication and Secretariat teams ensure the smooth functioning of the ABBL, serving our members, colleagues and partners.

Sarah joined the ABBL in 2014 in the Communication & Press Relations department. From 2018 to 2020, Sarah was in charge of the Marketing & Business Development activities of the ABBL. Sarah studied Politics and Economy and holds a Master’s degree in European Governance (EU Law & Politics, Lobbying) delivered by Sciences Po Grenoble, in France.

Simone

Kayser

Senior Adviser

Senior Adviser - Retail Banking & Consumer Protection

Simone joined the Member Relations Department in 2020. She works in particular for the Retail Banking Cluster and related working groups, which deal with technical and legal issues concerning products and services for retail customers and statistics on retail banking activities.

She is a member of various working groups at national and European level, such as the EBF Retail Committee and the UEL Competition - Consumer Working Group.

Lana

Kupusovic

Officer

Officer - Member Relations

Lana Kupusovic joined the ABBL in 2020, where she assists the banking cluster activities and supports our members.

Lana holds a Master of Science in Business Administration from the University of Trier (Germany) with a specialisation in international strategic management, human resources management and corporate marketing.

Fabio

Mandorino

Senior Adviser

Senior Adviser - Member Relations

Fabio Mandorino is a senior adviser in the ABBL's Member Relations unit, in charge of coordinating 3 business areas: private banking, corporate banking and depositary banking.

Fabio studied Institutions and Financial Markets Management at the Bocconi University in Milan (IT) and furthered his knowledge of impact investing at the Said Business School in Oxford (UK).

Digital Communication

Laurence

D'haeyere

Digital Communication Specialist

Digital Communication Specialist

Laurence D'haeyere joined the ABBL in June 2020 as Digital Communication Specialist. She is in charge of the communication through the ABBL's digital channels.

Laurence holds a Master's degree in French and Romance languages and literatures. She has specialised in digital, notably through several years of experience in web agencies, and has worked for 4 years in the digital marketing department of a bank in Luxembourg.

 

Secretariat

Chantal

Hoffmann

Assistant

Secretariat

Chantal Hoffmann joined the ABBL in 1989. Since then, she has been responsible for all reception-related functions, from the welcoming of visitors to the call centre and the booking of meeting rooms.

Chantal is fluent in Luxembourgish, French, German and English.

 

Sophie

Poekes

Assistant

Secretariat

Sophie Poekes joined the ABBL in 2008 in the Secretariat department, where she assists members and contributes to the ABBL's activities.

Sophie holds a degree in translation (English-German) from the Institut Libre Marie Haps in Brussels. She then graduated in Executive Secretarial Studies from the Haute Ecole Robert Schuman in Libramont. Before joining the ABBL, Sophie worked for 3 years at PwC Luxembourg as an assistant.

 

Annick

Rollinger

Assistant

Secretariat

Annick Rollinger joined the ABBL in 2015 in the secretariat department, where she assists members and contributes to the ABBL's activities.

Previously, Annick worked at Société Générale Luxembourg as a Private Banking Assistant and P.A. to the Director of PB and Asset Engineering. She studied Literature and obtained a degree from the University of Metz ( France) and a BTS in Management Assistant from the Ecole de Commerce et de Gestion de Luxembourg.

 

Perrine

Schuler

Assistant

Secretariat

Perrine Schuler joined the ABBL in 2018 in the Secretariat department, where she assists members and contributes to the ABBL's activities.

Perrine holds a BTS (vocational training certificate) as an executive assistant. She is fluent in Luxembourgish, French, German and English.