The Fondation ABBL pour l'éducation financière organises a social inclusion project, the Zuumer Academy, several times a year. Since its creation in September 2019, this project is considered as one of the most important achievements of the ABBL in the field of CSR.

  • Objective: Through a 8-session training course, volunteers provide participants with the basics to better understand money issues and their relationship with their bank. Through this lively and convivial programme, participants will be able to ask any questions they may have about the management of their money.
  • Info and registration:

A better understanding of banking and money matters

The participants discover the world of banking in a new light. At the end of the Zuumer Academy, participants not only improved their knowledge of money and their relationship with the bank, but also became aware of new behaviours to adopt to manage their budget better. They developed the skills to make more responsible and appropriate financial choices.

I realised that having a budget plan was necessary for organising myself and avoiding problems. My attitude to money changed after the course, it became more responsible.




A volunteer-driven project

The Zuumer Academy began as a pilot project, focusing on knowledge sharing. Eighteen ABBL employee volunteers taught a dozen people, putting their knowledge, ideas and skills to work for the benefit of the target audience.

Subsequently, in order to engage ABBL members in the CSR and diversity strategy, the courses were delivered by both ABBL employees and ABBL member employees. The trainers work in pairs to ensure that all participants are involved, one explaining the concepts, the other observing whether the participants are following, ensuring interaction and understanding.

The involvement of our members in this project is a success in terms of the deployment of the ABBL's actions to unite its members on common projects.

The project has also raised awareness in the banking world of the importance of helping vulnerable populations in their social inclusion, and that knowledge sharing is a way to achieve this.



Financial Education Adviser

Diversity Awards honours Fondation ABBL pour l'éducation financière for the Zuumer Academy


The programme offers 8 specially designed modules. Evaluations at the end of the training show that participants feel more responsible for managing their budget and are better able to make wise choices. The skills acquired also enable them to interact with their banker with a better mutual understanding.

  • Module 1: Introduction
  • Module 2: The role of the bank and how to open a bank account and a basic bank account
  • Module 3: Means of payment (debit card, credit card, bank transfer, mobile payment) and their risks
  • Module 4: Managing a budget, understanding sources of income, types of expenditure (primary needs, secondary needs, wants), the importance of comparing prices and quality of goods and establishing a personal budget
  • Module 5: Coping with risks and managing the unexpected, and understanding the concept of over-indebtedness
  • Module 6: Saving, with the different types of savings (savings account, retirement savings, housing savings) and their returns
  • Module 7: Borrowing, with the types of credit (consumer credit, mortgage) and the concept of interest and cost of credit (APR)
  • Module 8: The 'Dilemma' game, where the aim is to finance a project after paying all your monthly expenses
  • Module 9: What to do if you have a dispute with your bank

Final day: evaluation and graduation

Practical information

  • Target group: adults needing a helping hand to better manage their personal finances
  • Venue: at the premises of the Association des Banques et Banquiers - 12, Rue Erasme, L-1468 Luxembourg
  • Time: from 12:00 to 13:45, with a quick lunch at 12:00 (sandwiches / salad)
  • Language: French (or English)
  • Volunteers: 2 people
  • Number of participants: 15-20 participants. The number is limited to 10 in the COVID context
  • Support: PowerPoint presentations, videos, ABCs of financial education

Editions 2021/2022

  • 13/09 to 24/09/2021
  • 08/11 to 19./11/2021
  • 10/01 to 21/01/2022
  • 07/03 to 18/03/2022
  • 25/05 to 06/05/2022
  • 27/06 to 08/07/2022
  • 19/09 to 30/09/2022
  • 07/11 to 18/11/2022



Financial Education Adviser

Jessica Thyrion holds a degree in communication from the Haute Ecole des Sciences de l'Information de Liège. She joined the ABBL in 1996 as a communication specialist. Since 2020, she is fully dedicated to financial education.

Since 2013, Jessica represents the ABBL in the Financial Education Working Group of the European Banking Federation.

With the support of: