How to recognise scams?

Scams are more and more sophisticated, and can take very different forms. Here is how to recognize most online scams:

  • Someone you don't know sends you a message (email, social networks, instant messaging, etc.).
  • You are offered to make money fast and without risk, with phrases like "100% guaranteed", "same day money" and "legal money".
  • You are told that other people have already made a lot of money doing the same thing.
  • The scammer ends up asking you for your bank account number, for one reason or another.
  • Read the list of the most frequent scams.


Here is an infographic from the European Banking Federation to help you recognise a banking scam and protect yourself.

Best practices against scams

  • Always be suspicious when someone contacts you by email or on social media promising you easy money, or claiming to be from your bank
  • Have you received a suspicious email? Don't click on any of the links or attachments it contains.
  • If you receive a call from a number you don't know pretending to be your bank, hang up. If in doubt, always hang up and then call your bank's customer service.
  • Avoid connecting to public, free and open wifi.
  • Make regular updates on your computer or smartphone.

Online Purchases

  • Prefer to use a national site. In case of problems, it will be easier to find a solution.
  • Before you buy from a website you don't know, check to see if there are any reviews on that site.
  • Wherever possible, it is better to use your credit card. It will be easier to get reimbursed if necessary. If the site requires payment by wire transfer, think twice.
  • If the product does not arrive and the seller does not respond, contact your bank.